Account Deletion Policy

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Effective Date: November 3, 2025

This Delete Account Policy explains what happens when a user chooses to delete their
account within the Hines Law mobile application.

1. How to Request Account Deletion
Users may delete their account by:
• Navigating to My Profile → Delete Account
• Confirming the deletion request
• Completing phone verification (if required)
Support-assisted deletion may be requested by contacting:
support@hineslaw.com

2. What Data Is Deleted
Within 30 days of a confirmed deletion request, we permanently delete:
• Profile information (name, phone, email)
• App preferences & settings
• Saved media and bookmarks
• Notification preferences
• Login identifiers and authentication tokens
• In-app analytics linked to your identity

3. What Data Is Not Deleted
Due to legal responsibilities, we do not delete:
• Case files
• Case messages
• Documents
• Appointments
• Notes, activity logs, or evidence

These materials are part of your legal matter and are stored securely within Filevine, which
is governed by legal retention requirements.

This data may only be removed per:
• State and federal legal retention laws
• Attorney ethical obligations
• Hines Law’s internal data retention policy

4. Irreversible Deletion
After account deletion:
• You cannot log back in
• You cannot retrieve deleted app data
• You must re-register if you return
• SMS-based verification will create a new profile

5. Backup & Archival Data
System backups may retain encrypted, non-accessible copies of your deleted data for up
to 90 days for disaster recovery.

These backups are not used for any operational purpose.

6. Fraud, Security, and Compliance Holds
We may delay deletion when:
• Your account is under investigation
• Fraud or abuse is suspected
• There are outstanding legal obligations
• Your attorney instructs us to retain data

7. Questions
Contact: support@hineslaw.org
Law Offices of Matthew C. Hines
Atlanta, GA